Refund and Returns Policy

This Refund and Returns Policy applies to all purchases made from Simple Shed Shop and is written in compliance with applicable United States consumer protection laws and Federal Trade Commission (FTC) regulations.

1. Return Eligibility

Customers may request a return under the following conditions:

  • The return request is made within 30 days from the delivery date
  • The item must be unused and in its original condition
  • The item must be returned in its original packaging

We reserve the right to deny returns that do not meet these conditions.

2. Return Process

To initiate a return, you must:

  1. Contact us at support@simpleshedshop.shop within the return window
  2. Provide your order number and reason for return
  3. Wait for return authorization and instructions

Returns submitted without prior authorization may not be accepted.

3. Refund Processing

  • Approved refunds will be processed within 2 business days
  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your payment provider

4. Non-Returnable Items

Returns may not be accepted in the following cases:

  • Items not in original condition
  • Items damaged due to misuse or improper handling
  • Items returned after the 30-day return window

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within a reasonable time after delivery
  • Provide clear evidence (such as photos)

We will review the issue and provide a resolution in accordance with applicable laws.

6. Exchanges

  • Exchanges are not guaranteed
  • Where applicable, exchanges are processed as a return followed by a new order

7. Return Shipping

  • Customers may be responsible for return shipping costs unless otherwise required by law
  • Shipping fees are non-refundable unless the return is due to our error

8. Order Cancellations

  • Orders may be canceled before processing
  • Once an order has been processed or shipped, cancellation may not be possible

9. Compliance with Laws

This policy complies with:

  • Federal Trade Commission (FTC) regulations
  • U.S. consumer protection laws

10. Contact Information

For return and refund requests:

  • Email: support@simpleshedshop.shop
  • Phone: +1 209-613-0479
  • Address: 14610 Mono Way, Sonora, CA 95370, USA
  • Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)